A platform to power the future
In short
Rebel and Bird partnered with Öresundskraft to create a world class user experience. By combining streamlined functionality with a new, rich brand presentation the solution resulted in more satisfied customers and fewer service calls.
We set out to create a platform that was easy to use for both internal and external users.
Customer satisfaction
70%
Not an easy task
Going from 1 200 pages to less than 120 isn’t easy but that’s just what we did. We simplified and focused the user journeys on what matters. The result was a quicker, easier user experience that increased customer satisfaction.
"We are on an exciting journey where we want to do a thorough digitalization of our business and at the same time, build world-class customer experience. We chose Rebel and Bird and B3 as a partner on our journey and the feeling is that we are on an excellent road. In our development, we work agile and customer-driven and the first feedback from our customers is very positive."
- Head of Consumer, Öresundskraft
